Customer Service


In early 1997, an information technology business under the name of PT. Emporindo Mediatama Sejahtera (EMS) was established as a dealer for various IT products (Intel, HP, and Cisco) and was appointed an AMP Structure Cabling Contractor. As the years progressed, EMS was also appointed as a Microsoft Internet Presence Provider. Since 2003, EMS has been appointed as the selling agent of several VoIP operators. EMS believes in offering reliable and economic IT Solutions to clients to build their information technology systems and support their network infrastructure.

In 2003, PT. IP Teknologi Komunikasi (IPTK) was established by the same founder as EZnet Internet Service Provider Company with ISP operational License No.391/PT.003/TEL/DJPT-2003 issued by the Director of Post and Telecommunications. Within a short period, IPTK built a reliable network infrastructure by leasing fiber optics networks from other operators and fully operates 24/7 services for its clients. Nowadays, IPTK installs and operates primary fiber optics backbones combined with Wireless last mile that covers the vast area of JaBoDeTaBek (City of Jakarta-Bogor–Depok-Tangerang-Bekasi), Indramayu – West Java and Semarang – Central Java for many clients.

At the same year of 2003, PT. Bright Solusindo (BS) was established as a System Integrator for Information Technology (IT). Originally focused in providing Internet solutions and Building Base Transfer Station (BTS) for Mobile Operators, and building LAN/WAN/MAN for corporate and provincial governments in Indonesia, BS has since refocused its IT services in the rapidly developing real estate and commercial buildings sector. Later, the founder of the EMS group joined and became a shareholder of the company, eventually taking over to grow the business further. Presently, BS as a building operator owns multiple contract agreements to build and manage several in-building telecommunication networks and distribute triple play services such as Voice, Internet Access and Pay Cable TV from its sister companies for several Apartments and Public Housings units exclusively in Jakarta, Tangerang and Solo from well-known building developers.

In Feb 2010, another telecommunications company, PT. IP Telecom Multimedia Indonesia (IP Telecom), was established with the vision to be an advanced, reliable and comprehensive Interactive Multimedia Services Operator with triple play services: Internet Access, Voice over Internet Protocol (VoIP), and Pay TV Video in Indonesia through IP (Internet Protocol) Solutions. The company aims also to provide other IP Technologies with value added services in the future such as Content Creation and Distribution, Content Management and e-Commerce.

IP Telecom Multimedia Indonesia has received its In-principle VoIP license for Public Service (ITKP) from the Infocomm Ministry Republic of Indonesia, Director of Post and Telecommunication No. 340/KEP/DJPT/KOMINFO/10/2010 and Operational VoIP License for Public Service (ITKP) from the Infocomm Ministry Republic of Indonesia, Director of Post and Telecommunication No. 194/KEP/DJPP/KOMINFO/5/2012.

IP Telecom provides complete Voice Telephony routes for all international and domestic long distance calls from and to the cities of Indonesia for buildings, through the use of IP Phone technology, as well as the retail market with ‘17028’ service access code from local PSTN number. The company also provides Internet Services and Cable TV services for High Rise Apartments, Offices Buildings, Hotels and Resorts through its sister company, PT. Bright Solusindo and provides Voice Origination – Termination and Inter-Cities MPLS Corporate Data Networks with QoS (Quality of Service) for Corporate.

PT. IPtelecom Networks Indonesia was founded in Dec 2014, coming together with the aim to narrow and close up the gaps between telecom users’ expectations and the providers’ capability to deliver. PT. IPtelecom Networks Indonesia, as a Nation-wide Fiber Optics operator, offers full integrated solutions for fiber optics telecommunications in Indonesia, with in-depth expertise in Fiber-To-The-X (FTTX) network design, cost effective network optimization, offering a wide range of unique cross-vendor and customized products, along with network integration, testing and commissioning.

This company is the latest to strengthen the EMS group in becoming the choice end-to-end telecom player in the market, from Infrastructure Operator, Value-added Operator and Service Provider, System Integrator and Telecom Retailer to end users.



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